Extreme programming (XP) is an agile methodology focused on enhancing customer satisfaction and product quality. Learn more about how XP can improve your development process.

When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.

It has overtaken strategic thinking and the ability to tackle business-level issues.

Stripe is the best payment solution for ecommerce. PayPal, Square, and Shopify are also included in my list of recommendations.

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.

The premier project management tool from Microsoft is on sale for a one-time payment of just $17.97 at TechRepublic Academy.

With a healthy mix of features, performance, and value, Surfshark VPN makes a strong case for those looking for a high-quality VPN at an affordable price.

The essential database course bundle for professionals looking to advance their skills has over 22 hours of instruction and is on sale for just $24.99.

Learn practical steps for recognizing and responding to call center burnout — before it’s too late.

From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA further down the leaderboard of heavy-duty AI processors.

Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small business owners who want to keep their banking, accounting, and tax resources in one place. But is it the right fit for your business? Let’s find out.

Investigation of the use-after-free flaw is ongoing, but organizations and individual users can update Firefox now for a fix.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Creating new accounts under fake identities provides attackers with a way to launder money or commit fraud.

Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.

Attackers got hold of a 6.4 GB file containing the email addresses and hashed passwords of users registered with The Internet Archive.

Japanese and South Korean competition regulators commence probes.

Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on.

46% of Gen Z employees are sharing data with AI, according to new research.