Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support.

See how the critical path method (CPM) can be used for project management in our detailed guide. We’ll walk you through how to calculate it and share real-world examples for applying CPM to different projects.

Google emphasized its Gemini AI and device ecosystem in the showcase.

A StickmanCyber report reveals a critical cybersecurity skills shortage in Australia, which can have both short- and long-term business implications

Deloitte's survey reveals top priorities for AI ethics decision-makers in businesses, highlighting the balance between innovation and regulation.

In August, 2.7 billion records from National Public Data, including social security numbers, were leaked on a dark web forum.

Cloud IVR can give you access to valuable data through integrations, if you know how to properly install and configure them. We’ll walk you through the process for some of the most popular software types.

McAfee and Kaspersky are some of the oldest, most trusted names in the antivirus business, but their ideal use cases vary. See which is best for you.

If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut costs, and boost efficiency for your business.

The right mobile POS app can make accepting payments incredibly convenient. We’re breaking down our six leading picks to help you find a match.

The CEO of a burgeoning cybersecurity firm spoke to TechRepublic about XDR, ransomware, the Crowdstrike outage and what organisations can do to prepare for cyberattacks.

Vonage offers basic VoIP calling features that aren’t necessarily unique, but it stands out for a very specific use case that may make it the right pick for your business.

From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service.

KnowBe4 Security Awareness Advocate Erich Kron talked to TechRepublic about the importance of assessing a seemingly urgent email before clicking any links.

Discover how Creatio CRM’s no-code automations can streamline your business processes and improve customer relationship management. Compare features and pricing with CRM alternatives.

Compare Norton Secure VPN and NordVPN based on speed, server options, privacy and support to learn which is better.

Businesses in China, the U.K. and the U.S. are using generative AI more than Australia. But the Aussies lead in understanding, planning for, and implementing generative AI use policies.

The U.K. Competition and Markets Authority is launching a preliminary investigation into whether the partnership will impact competition.

Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone system. Plus, we’ll show you when to DIY or call in the pros.

The best retail POS systems are easy to use, reliable, and simplify managing inventory, customer, and employee data.